Mess to Magic LLC Privacy Policy

Last updated: June 18, 2025

This Privacy Policy describes how Mess to Magic LLC (DBA: Luna Bramlett) (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lunabramlett.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect, and have collected over the past 12 months, personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Information We Collect Directly from You

When you buy something or when you subscribe and purchase a membership on this website, we collect personal information from you to fulfill the order or membership promises. We may collect information like your:

  • Basic contact details including your name, address, phone number, email.

  • Details relating to your purchase (for example, product choices or customizations where applicable)

  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

  • Account information, including your username, password, and security questions.

  • Shopping information, including the items you view, put in your cart, add to your wishlist, or if you sign up to receive restock notifications

  • Customer support information, including the information you choose to include in communications with us, for example, when sending a message or email through the Services.

  • For form block submissions - When you submit information to this website via webform (like on the contact page), we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Zoho Mail, our email provider, for storage, and return communication with you.

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor(s) SquareSpace Payments and Square will also collect payment information from you. You can read their privacy policies by clicking their names to read more.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Squarespace Payments makes use of the following third-party service providers, which will also receive your personal information and process it in accordance with their privacy policies:

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Squarespace.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

International Data Transfers

If you are accessing the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers or third-party service providers are located. These countries may not provide the same level of data protection as your home country.

Where required by law, we will ensure appropriate safeguards are in place for such transfers, such as using Standard Contractual Clauses approved by the European Commission.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Legal Basis for Processing Personal Information

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, we process your personal information under the following legal bases:

  • Performance of a contract: To provide the Services you request and fulfill our contractual obligations to you.

  • Consent: Where you have given us consent to use your personal information (e.g., for marketing emails). You can withdraw your consent at any time.

  • Legal obligation: Where we are legally required to process your personal information.

  • Legitimate interests: For purposes such as improving our Services, fraud detection, and marketing (provided these are not overridden by your rights and freedoms).

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Your browser may automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) signal. There is currently no industry standard for recognizing or responding to DNT signals, and we do not respond to them at this time. We continue to review developments in DNT technology and standards.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

  • With business and marketing partners, including Squarespace, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

  • When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products, or through your use of social media widgets or login integrations, with your consent.

  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months, disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

  • Identifiers such as basic contact details and certain order and account information

  • Commercial information such as order information, shopping information, and customer support information

  • Internet or other similar network activity, such as Usage Data

Categories of Recipients:

  • Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

  • Business and marketing partners

  • Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

Emails

Abandoned cart emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout, or are logged into your customer account.

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email. Unsubscribing from abandoned cart emails is unrelated to other email marketing services.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Substack, our email marketing provider, so they can send these emails on our behalf. You can read Substack’s Privacy Policy here.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Your Rights and Choices

Subject to applicable law, including the Tennessee Information Protection Act (TIPA), you may have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you, including details about how we use and share it.

Confirmation: You have the right to confirm whether or not we are processing your personal information.

Correction: You have the right to request that we correct or update inaccurate or incomplete personal information about you.

Deletion: You may request that we delete your personal information, subject to certain exceptions as permitted by law.

Data Portability: In some cases, you may request a copy of your personal information in a structured, commonly used, and machine-readable format, and ask that it be transmitted to another controller where technically feasible.

Restriction or Objection: You may have the right to restrict or object to certain uses of your personal information, including processing for direct marketing purposes.

Opt-Out Rights: You have the right to opt out of:

  • The processing of your personal information for targeted advertising

  • The sale of your personal information

  • Profiling in furtherance of decisions that produce legal or similarly significant effects concerning you

To exercise any of these rights, including opting out of targeted advertising, profiling, or the sale of personal data, please contact us using the details in the Contact Us section below. If you are a Tennessee resident, you may also designate an authorized agent to act on your behalf to submit requests. We may need to verify your identity and/or the authority of your agent before processing your request.

If we deny your request, you have the right to appeal that decision. To submit an appeal, please respond to the denial notice or email us at support@lunabramlett.com with the subject line “Privacy Request Appeal.” We will review your appeal and respond within the timeframe required by law.

California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:

  • Know the categories of personal information we collect, disclose, and “sell” or “share”

  • Request access to your personal information

  • Request deletion of your personal information

  • Opt-out of the “sale” or “sharing” of your personal information (if applicable)

  • Correct inaccurate personal information

  • Limit the use of sensitive personal information (if applicable)

To exercise your rights, please contact us at support@lunabramlett.com with the subject line “California Privacy Rights.” We may need to verify your identity before fulfilling your request. You may designate an authorized agent to make these requests on your behalf.

We do not sell your personal information in the conventional sense. However, we may share personal information with marketing and analytics partners which could be interpreted as a “sale” or “sharing” under CCPA/CPRA.

Non-Discrimination Statement

We will not discriminate against you for exercising any of your privacy rights under applicable laws, including the CCPA. This means we will not deny you goods or services, charge different prices, or provide different levels or quality of service based on your exercise of those rights.

Children's Data

The Services are not intended to be used by children (or any person under 18 years of age), and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 18 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing the Services, complying with our legal obligations, resolving disputes, and enforcing our agreements.

The retention period may vary depending on the type of data and the applicable legal requirements. When we no longer need your personal information, we will delete or anonymize it in accordance with applicable laws.

Questions or Complaints?

If you have any questions about this privacy policy, you can email us at support@lunabramlett.com

If you believe that your personal information has been handled in a manner that is inconsistent with this Privacy Policy or in violation of applicable data protection laws, you are encouraged to contact us using the contact information provided below.

Mail:

813 Oak St. Suite 10 - 1118
Conway, AR 72032

Email:
support@lunabramlett.com

We take all privacy-related concerns seriously and will conduct a thorough review of any complaint. In order to appropriately assess and respond to your concern, we may request additional information to verify your identity and to gain a clearer understanding of the issue. Where necessary, we may also seek guidance from external advisors or engage third-party service providers to assist in our investigation. We are committed to addressing all complaints in a timely, fair, and transparent manner.